Shipping and returns

Our artisanal fragrance house creates in small batches. We typically process orders within 3 business days (Monday-Friday). Once your order ships from our studio, you can expect shipping times of approximately 2-5 business days. You will receive an email confirmation with your tracking information once your order has been shipped.

Please note due to the flammable nature of perfume we cannot offer express shipping to some locations.

AUSTRALIA (2-5 Business Days)

Free standard shipping on all orders

Express shipping - $15 flat fee 

USA, CANADA, NEW ZEALAND (5-10 Business Days)

All orders - standard shipping $30 

EUROPEAN UNION (2-5 business days + no duties or taxes shipped from EU) 

Standard Shipping $25 (approx 15 EUR)

REST OF EUROPE (shipped from EU) 

Orders over $150 - Free standard shipping

Orders under $150 - $25

Other countries - calculated at check out. 

We may be able to ship to your country please email us at info@siunofragrances.com for special orders.

Returns:

We accept returns only for damaged items. If your order arrives damaged, please email info@siuno.com.au immediately with your full name, address, order number, date of purchase, name of items, and details of damages as soon as possible. We will respond within three business days with instructions for returning the goods. Please refrain from shipping the items back before receiving confirmation from us.

Please note that we cannot refund the original shipping costs, and you will be responsible for the return shipping expenses. Shipping costs are non-refundable.

If you receive damaged items or products that are different from what you purchased on our website, we offer a refund, credit, or exchange. To initiate the return process, please email info@siunofragrances.com with your full name, address, order number, date of purchase, name of items, reason for return, and a photograph of the damaged product.